General Motors is offering free loaner cars and $500 toward a new GM vehicle – but the owners have to ask to get the benefits!
General Motors is offering free loaner cars and $500 toward a new GM vehicle to more than a million owners of compact cars that are being recalled for a deadly ignition switch defect.
GM is recalling 1.6m older small cars worldwide because faulty ignitions can shut off engines unexpectedly. GM says 13 people have died in crashes linked to the problem. If the engines shut off, drivers can lose power steering and power brakes, and the air bags may not inflate if there’s a crash.
On 13 February, GM announced the recall of more than 780,000 Cobalts and Pontiac G5s (model years 2005-2007). Two weeks later it added 842,000 Saturn Ion compacts (2003-2007), and Chevrolet HHR SUVs and Pontiac Solstice and Saturn Sky sports cars (2006-2007).
Dealers are also instructed to tell owners who ask that GM isn’t offering to buy back their car. But the company will offer the owners cash toward buying or leasing a new Chevrolet, Buick, GMC or Cadillac vehicle.
The allowance “is intended to assist those customers who are unhappy and may want to trade out of their vehicle”, the document said. “This special cash allowance is not a sales tool.”
In the document disclosed Wednesday, GM tells dealers that in situations where an owner is concerned about driving their car and asks for a loaner, service managers can give them one until repair parts arrive.
Source: The Guardian